Complaints Process

Last updated: April 2026

Client satisfaction is at the heart of our operations. We welcome feedback and complaints about the services we provide, and we are committed to handling every concern promptly, fairly, and objectively.

Step 1 — Initial contact

If you are dissatisfied, please contact our internal review team directly with your name, the product or service involved, and details of your concern.

Email: complaints@homesteadfinancial.ca
Phone: (905) 690-6834

Step 2 — Escalate the complaint

If your complaint is not resolved at Step 1, it may be escalated to senior management, who will review the documentation and provide a written response.

Email: escalations@homesteadfinancial.ca
Phone: (905) 690-6834

Step 3 — External escalation

If your complaint remains unresolved, it can be escalated to the Financial Services Regulatory Authority of Ontario (FSRA), the provincial mortgage regulator. We will always strive to find a mutually agreeable solution.

Contact

26 Glaceport Ave, Dundas, Ontario L9H 7E3
Phone: (905) 690-6834
Email: complaints@homesteadfinancial.ca